How to troubleshoot on Palm OS

Please follow the steps below to help us troubleshooting issues on your Palm device.
1. download file from
http://www.hnhsoft.com/products/debug/palm/DBViewer.zip
2. unzip the file and install DBViewer.prc onto your device main memory;
3. launch the HNHSoft talking phrase book which has the issue and try to reproduce the issue you are having;
4. exit the HNHSoft talking phrase book;
5. launch the Debug Viewer (DBViewer.prc) and select product name from the Options menu;
6. click view button and you will see the log information on the screen;
7. click send button to send the log information to Memos
8. please send us back the debug information in the Memos.

Thanks.