Sound stopped working for Spain2Go Motorola Q

Windows Mobile Smartphone

I recently purchased Spain2Go Talking Phrase Book for my Motorola Q. For awhile it worked fine, but recently the sound suddenly stopped working. I have tried to uninstall and re-install the program and I still have no sound. Can you help? Thanks.

sound issue

can you please do a soft reset and try again?

I already tried the soft

I already tried the soft reset and it didn't work

Sound stopped working for Spain2Go Motorola Q

Did you change any setting on your phone? Would you please make sure the sound is turned on? Can you hear the sound for other applications?

I haven't changed any other

I haven't changed any other settings and the sound is turned on.

sound test

can you please use media player to play a sound clip to see if you can hear it?