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Installation error with Blackberry 8820

Submitted by christa0911 on Fri, 2007-10-12 13:02. BlackBerry

We had the Italian phrasebook successfully installed on a Blackberry 8700c and then got a new 8820. I tried to install the .alx through desktop manager, but when you click "add" it says there are no programs designed for your device. I thought it said that the new 8820 was supported. Any idea why it won't install or is there another way to install?

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BlackBerry desktop software

Submitted by admin on Mon, 2007-10-15 14:14.

Can you please check your BlackBerry Desktop Software version? If it is not the latest, please completely uninstall it, and install the latest version from BlackBerry (currently the latest version is 4.2.2.14).

Also, who is your carrier?

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Blackberry install error

Submitted by christa0911 on Tue, 2007-10-16 14:34.

Our carrier is AT&T. My version of the desktop software is 4.2.2.12. Do you still think the version could be a problem, even though the software installed with this version on a blackberry 8700c?

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faq

Submitted by admin on Wed, 2007-10-17 12:00.

Please check our faq at http://www.hnhsoft.com/faq, you will see that there are basically 3 possibilities. Yours is most likely either 1 or 2. If you still have the problem after updating your desktop software please let us know.

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Neither worked...

Submitted by christa0911 on Thu, 2007-10-18 17:09.

I completely unistalled the desktop software and installed the newest version and tried to load the application and it still didn't work. Also, it is not already loaded on the handheld. Is there anything else i can try?

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installation

Submitted by admin on Mon, 2007-10-22 10:25.

Please add these lines into the device.xml file under the
section. Note that each of these lines need to be on a SINGLE line
(eg. without any line breaks, but line wrapping is okay).
The device.xml file can be found at: C:\Program Files\Common Files\Research In Motion\AppLoader

<!-- 8820 --> <os radio="GPRS-WLAN" series="8800" Colour="True" Theme="Normal" JVMLevel="1.0" VoiceNotes="True" pttApp="True" Memory="Large" KeyboardType="Qwerty" Sound="Tunes8700g" SystemSize="normal" Bluetooth="True" MMS="True" GPS="True" ThemeSupport="Enhanced" VAD="True" JPN_Input="False">0x8D000E03</os>

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